London (PRWEB UK) 22 December 2011
As part of Avanta’s continued commitment to top quality customer service and visitor experience, a feedback questionnaire has been devised to send out to meeting room clients after their booking. Since initiating this, 155 surveys have been filled out, providing valuable insights into the standard of service meeting room clients have received from the initial enquiry, to the meeting itself.
The results speak for themselves. 96.1% of people surveyed said that they would recommend Avanta’s meeting rooms to another person or company, and 96.2% said that the meeting room co-ordinators were helpful and professional. In this vein, over a third of responders stated that they were returning customers serving to highlight that previous experiences were positive ones.
Over half of the meeting room clients surveyed found Avanta through the website, confirming that ongoing website improvements and marketing campaigns are continuing in the right direction. 94.9% of people found the booking process easy, from the initial enquiry, through to payment and confirmation.
The key drivers for booking a meeting room are unsurprising with location (92.9%) and price (90.3%) coming out on top. Avanta take cost effectiveness and transparent pricing seriously and by using a per room rate card, you can be assured that there are no nasty surprises when it comes to the bill.
Avanta has over 90 meeting rooms in 18 prime locations throughout London and the UK. All meeting rooms come with free Wi-Fi as standard, as well as highly trained, Institute of Customer Service accredited teams on hand to help with set up, catering, furniture and equipment.
For more information, please visit http://www.avanta.co.uk/UK/meeting-rooms or call 0870 0493 404.