Smart Luggage Respond to Southend Being Voted Best Airport for Customer Service

Leading luggage provider, Smart Luggage, has responded to London Southend Airport coming top of a poll for customer service.

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Smart Luggage

With better service at airports, more holidaymakers could be persuaded to fly abroad without having to worry about lengthy queues and luggage problems.

(PRWEB UK) 13 January 2013

London Southend Airport was chosen ahead of a hundred others across Europe as the best airport for customer service, according to a survey of 26,000 passengers by EasyJet.

It scored 92% in the satisfaction survey that rated the customer experience on a number of factors such as check in process, punctuality and boarding procedure. A total of 95% said they were satisfied with the airport, 98% with the length of time they had to wait at the check in and 100% were satisfied with the efficiency of the check-in staff.

The airport said their aim was for customers to wait no more than four minutes to go through security and on arrival with hand luggage were on a rail station platform within 15 minutes of leaving the aircraft.

With more destinations added to the airport last year and places like Venice and Berlin added to the flight schedule this year, Smart Luggage are encouraging customers to start thinking about their holiday.

With better service at airports, more holidaymakers could be persuaded to fly abroad without having to worry about lengthy queues and luggage problems.

A spokesperson for Smart Luggage said: “As much as we all enjoy jetting off on holiday, the stress of the airport and time it takes to check in luggage can be off-putting. But this survey has revealed that some airports can get it right and eliminate this stress, meaning you can concentrate on finding the perfect affordable hand luggage and funky suitcases from Smart Luggage and prepare for a hassle free holiday that avoids the airport chaos.”

Smart Luggage is a lead supplier in brand names such as Samsonite and Antler as well as cost effective luggage solutions. Established to cater for a nationwide market the company takes pride in making airport luggage and everyday necessities such as laptop cases, handbags and holdalls accessible to all at competitive prices. The online store offers safe and secure payment via facilities like Sage and PayPal.


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