The integration of ISL Pronto with an automatic translation provider like GeoFluent has proved a success at the tech level. Now our call centre can easily and quickly support all customers no matter the language and without waiting time.
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Swindon, UK (PRWEB UK) 23 July 2013
ISL Online, the provider of cloud-based remote desktop, live chat and web conferencing solutions, today announced a partnership with Lionbridge Technologies, Inc. (NASDAQ: LIOX), a leading provider of translation solutions, to deliver customer support software with automated multi-language chat translations. The ISL Pronto live chat support software is now integrated with Lionbridge GeoFluent to help businesses assist international customers more effectively. Whilst ISL Pronto enables website customer service with real-time interactions between online visitors and help desk operators, the integrated GeoFluent service delivers instant, quality translations of their text chats. Translations into and between 30+ languages are initiated on-demand by customers or operators within the existing ISL Pronto chat application.
ISL Pronto is live chat support software for website that lets you respond directly to your online visitors and offer immediate technical assistance. Apart from basic text chatting, rich functionality such as customer identification, CRM integration, quality desktop sharing and a video conference, improves consumer satisfaction and increases conversions. Unlike other live chat solutions, ISL Pronto is available in 32 languages, including most of the European languages, as well as Arabic, Japanese and Chinese.
Although international companies find the service appealing, the main problem with real time support remains in language related issues. “Since the language barrier exists in a surprisingly high percentage of chats,” explained Jure Pompe, CEO and co-founder of ISL Online, “we wanted to improve ISL Pronto with an automated on-demand translation service to help assist international customers better, faster and without the extra language-specific operators. Lionbridge’s GeoFluent was the logical addition to our chatting facilities.”
GeoFluent is a customized automated translation solution for customer support applications such as online chat and community applications. Unlike other automated translation solutions, GeoFluent’s patent-pending technology delivers an actionable and understandable real-time translation where other automated approaches fail, and where traditional translation approaches are not practical. With GeoFluent, support organisations can expand their international operations more easily while reducing their costs.
“We’re delighted to see ISL Online join the growing list of online chat providers that support GeoFluent,” said Joe Fiorentino, Vice President and General Manager of the Lionbridge Global Software division. “ISL Online and Lionbridge share common values. We are both committed to driving client success by building innovative solutions with real time benefits.”
The integrated solution’s prime user, Europ Assistance Spain, who is a part of the Europ Assistance Group, the oldest and most experienced travel assistance network in the world, welcomes the new functionality. “The integration of ISL Pronto with an automatic translation provider like GeoFluent has proved a success at the tech level. Now our call centre can easily and quickly support all customers no matter the language and without waiting time,” commented Santiago Pérez, IT Head of Europ Assistance Spain. “Having been a satisfied user of ISL Pronto for four years, we appreciate the recent efforts and dedication ISL Online and Lionbridge have shown to provide improvements and new features in the live chat solution.”
The integrated ISL Pronto and GeoFluent solution is offered as a standalone solution with its own server installation. More information on ISL Pronto with GeoFluent is available at http://www.islonline.com/technology/integrations/geofluent.htm.
About ISL Online:
ISL Online provides SaaS-based remote access, remote desktop, live chat and web conferencing solutions to connect quickly, simply and securely millions of Internet-enabled devices across the globe. Designed for consumers, mobile professionals and IT organisations, ISL Online's solutions empower over 150,000 business users like Konica Minolta, Raiffeisen Bank, Mitsubishi Electric, Bahrain Telecom and Coca Cola to create more than 6 million sessions yearly. Founded in 2001, ISL Online is one of the pioneers of the remote desktop industry.
GeoFluent, a SaaS offering from Lionbridge, enables companies to effectively support and engage their customers and community members in the customer’s native language. GeoFluent partners with industry leading providers to ensure GeoFluent integrates seamlessly with the world’s best chat and community platform technologies. As a result, enterprises can maximize investments in their existing platforms, increase customer engagement and enhance customer satisfaction in global markets.
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries. To learn more, visit http://www.lionbridge.com.