Back in 2010 when the volcanic ash hit we had thousands of customers stranded, unable to use car parks and whilst it was extremely hectic we soon had answers from car parks to update them with.
(PRWEB UK) 13 January 2013
With the UK expecting to receive up to three inches of snow this weekend, online airport parking comparison website Cheap.co.uk has advised that they will do everything possible to help customers caught up in the bad weather with cancelled and delayed flights.
A spokesmen for the company advised: “The weather this weekend is looking like it could cause some travel disruption, which in turn causes problems for both ourselves and our clients.”
“We always try and help travelers where possible when it comes to obtaining cancellations or credits from car parks for unused spaces. Of course we are travelers ourselves and understand the situation many find themselves in, although we can also see the points raised by the car parks.”
The company, who provide parking spaces for a huge number of locations, advised that they have differing cancellation terms at each of the sites, but a client can contact their UK based call center for assistance. Whilst a potential cancellation may not meet the terms and conditions agreed to, they will contact car parks on a request basis based on each unique situation.
“Back in 2010 when the volcanic ash hit we had thousands of customers stranded, unable to use car parks. And whilst it was extremely hectic, we soon had answers from car parks to update them with.”
“Ultimately the decision is never our own having paid the car parks already for the use of the sites, but we certainly push for a refund or at least a credit note. We see the credit note as the ideal form of compensating travelers, as in most cases they will be traveling again from that airport and the car park still gets used, reasonably fair on both parties.”
Another alternative advised by the spokesmen was to contact the travel insurance company your policy is covered with as typically airport parking is covered by this.
Cheap.co.uk is an online travel extras comparison website offering cheap airport parking at a number of UK airports including Gatwick, Heathrow and Manchester.