IronmongeryDirect To Double In Size As The Company Moves To Bigger Premises

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Wayne Lysaght-Mason

IronmongeryDirect plans to increase its product lines considerably, almost doubling the amount of choice to over 20,000.

(PRWEB UK) 22 August 2011

IronmongeryDirect, the UK’s largest mail order and online supplier of ironmongery products to the trade, is due to double in size with its move to new premises covering over 50,000 ft² on Scimitar Park, Basildon in August. The new base will be able to accommodate thousands of new product lines and up to three times the current level of staffing, giving it room to keep up the pace of its fast business growth to date.

The managing director of IronmongeryDirect, Wayne Lysaght-Mason, comments: “We recognise that the breadth of our product lines and our customer service ethic is vital to our customers who will reap the benefit of the move. Our new purpose-built environment means the layout of the business is optimised to help build in further operating efficiencies. This will allow us to deliver next day, from an even bigger choice of stock, which is a key part of our service to customers.”

IronmongeryDirect plans to increase its product lines considerably, almost doubling the amount of choice to over 20,000. Centralising this amount of stock ‘under one roof’ and using the latest in carrier management technology will further help the company improve efficiencies and order fulfillment which is already one of the fastest next day services within the industry.

IronmmongeryDirect’s next working day delivery promise on orders placed by 7:30pm is free on all orders over £45. All orders are backed by the famous ‘No Quibble’ guarantee; if products are ordered and subsequently not needed, they can be returned within 30 days and refunded. Even if you don't like the look of the door handles you ordered, you can send them back, that's our promise.

Being attuned to what the customer wants is also a key part of IronmongeryDirect’s award winning customer service. The move will ensure this high level of service is maintained and places the company in a strong position for continued growth.

“Knowing our customers inside out means that we can be there to service and support them and therefore we adapt the business in line with their needs”, continues Wayne Lysaght-Mason. “We consistently obtain and respond to customer feedback, and in turn make appropriate adjustments to our systems, procedures and product offerings as a result. This has been particularly important at what has been a difficult time for our customers within the building trades, and where we have sought to ensure we provide the most value-driven offer in the market.”

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