Less than two per cent of guests are ordering room service, and we believe it’s a huge missed revenue opportunity. Make it easy, fast and seamless and guests will engage.
(PRWEB UK) 13 April 2017
Unlike an app, guests can access Mi-Room in seconds and in under three key strokes via any internet-enabled mobile device, allowing them to use their own smartphones, tablets and laptops to order guest services from the comfort of their room or sunbed. Features include a user-friendly interface, choice of language, allergy and dietary requirements and multiple payment options, including charge to room.
Along with enhancing guests’ experience, Mi-Room provides a customisable platform to boost upsell opportunities, easily managed through a back-end system that facilitates real-time updates to menus, images, offers and pricing. Mi-Room can be implemented in less than two weeks from point of contract and thanks to a little or no Capex SaaS model, hotels can experience an instant ROI.
Graham Cornhill, founder and Managing Director of Wi-Q Technologies, explains how critical the solution will be for the hotel industry: “Less than two per cent of guests are ordering room service, and we believe it’s a huge missed revenue opportunity. Make it easy, fast and seamless and guests will engage. Imagine the difference even a two percent increase in in-room revenue could make to most hotels.”
Mi-Room has been fine-tuned by working closely with the hotel sector, industry experts and payment and EPOS providers, including Oracle Hospitality, which now enables Mi-Room integration with tens of thousands of hotels worldwide.
Graham continued: “We have formed extensive global partnerships that ensure Mi-Room can seamlessly integrate with many hotels’ existing EPOS and property management systems so there are no limits to the introduction of revenue-boosting technology.”
- Mi-Room, powered by Wi-Q Technologies, is a cloud-based mobile ordering solution developed to make guest room services more accessible and profitable. It is accessible via any internet-enabled mobile device, without having to download an app.
- In 2016, Wi-Q achieved Gold Partner Status as part of the Oracle Partner Network (OPN).
- In March 2017, Wi-Q achieved integration with Oracle Hospitality Simphony systems.
- Wi-Q Technologies’ product portfolio also includes Wi-Q, a cloud-based mobile ordering solution developed for food and beverage venues, including restaurants, cafés, theatres and stadia.
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